Shipping policy

Shipping Policy

Thank you for shopping at Jay Ray Official Merch!

Processing Time All orders are processed and dispatched within 3–5 business days of purchase.

Delivery Time Delivery times vary depending on your country and local postal services. Once your order has been shipped, delivery is handled by the postal service and is outside of our control. You will receive a shipping confirmation email when your order is on its way.

Shipping Rates Shipping costs are calculated at checkout based on your location and the weight of your order.

International Orders For orders outside the European Union, customs fees or import duties may occasionally apply depending on your country's regulations. These charges, if any, are the responsibility of the customer.

Lost or Delayed Packages If your package appears to be lost or significantly delayed, please contact us at jayray@coldfirerecords.com and we will do our best to help resolve the situation.

Contact For any shipping-related questions, please reach out to us at jayray@coldfirerecords.com